Frequently Asked Questions – Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.

What is web hosting?

Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. You can either opt for free hosting that is usually supported with banners and pop ups, or may opt to get paid web hosting, which gives you complete control over your site contents.

Web hosting is simply a term for having an internet address and web space for you to build and maintain your web site. Once you have a place to host your web site, people will be able to view your site by simply typing in your domain name. A web hosting company is a company that specializes in "renting out" web spaces for people who are interested in having a web site on the internet. A good web hosting company will offer many useful features to support their customers in building and maintaining their own web site. These useful features include web-based control panel so that the client have more control in maintaining their site, databases for advanced purposes, 24/7 web and FTP access and accessible technical support.

What is virtual web hosting?

Also known as shared hosting, this form of web hosting should suffice for most everyone. Virtual hosting simple refers to the fact that your site is on one server, and that this server hosts mulitple sites. You are virtually shared – your site will not be the only one on this specific server.

Very few sites would actually need the power of a dedicated server, so this option provides to be a reliable and cheap solution.

Is my bandwidth traffic per month enough for my site?

Most domains never exceed 200 megs of traffic per month, but let’s put it in real terms. On a 300mb web hosting account we allow you 200 megs per DAY of traffic. 200 megs = 204,800 kilobytes. For a web page that takes up say 48 kilobytes of space on our server, the page would have to be accessed 4,266 times per day, or 128,000 times per month to reach the limit. If you go over the "free" limit, you will be notified by email that your site is exceeding the traffic limits before we begin to charge you for additional traffic.

What kind of servers do you use, and what about bandwidth (speed)?

We recommend computer systems that are custom-build on location providing enhanced levels of control, flexibility and the ability to remotely anticipate and resolve problems before they affect your service.

Computers should be Pentium based dual pros, running Apache over Linux. Apache responds to web page fetch requests from remote browsers while Linux is one of several variants of the Unix operating system.

Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Can I transfer an existing domain name to my service provider’s server?

Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for the new one to complete the transfer process. It will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When your new service provider announces the completion of the transfer there with its propagation period where visitors could go to either site. At the end of the gestation period you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS.

How long does it take before my domain name is active?

Once your new service provider announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site’s location.

How do I transfer files to my web site?

Files must be transferred to the web server via File Transport Protocol (FTP) or Telnet.You will need FTP, telnet, mail, or other Internet software for that. Also you can check out your web host’s online manual to see how easy it is to use the most popular FTP clients. Your host should also provide frontpage extensions which allows you to upload files and manage your website. In addition you may use your on line web control panel to upload files.

Will I have unlimited access to update my pages?

Mostly hosting companies (barring some exceptional cases) provide unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

How long does it take to set up a new account?

New accounts are generally set up within 24 hours from the time we receive your order payment and confirmation documents. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

Can I subdivide my space and resell it?

Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its within our policy guidelines.

Can I register additional domains to point to a subdirectory within my main domain?

Yes, you may. The domain pointers gives the ability to redirect parked domains to subdirectories.

Can I have additional domains pointing to the same main page as my main domain?

Yes. This is a great way to expand the marketing of your present business.

Are third level domains available (anyname.mydomain.com)?

Yes, We can give you a third level domain name such as yourname.rgmwebb.net or if you have an existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains, the advantage to these is internic registration is not needed. This means no internic registration fees.

Can you host domains with country extensions (example: mydomain.in or mydomain.com.aus)?

Yes, hosting companies can provide you a country specific addresses.